FAQs – Quick Answers to Common Questions

At Tech Market, we know that buying a used or second-hand device online can feel uncertain — so we’ve developed a transparent and consistent grading process you can trust.

How we grade:

a) Every device is matched to a strict internal grading checklist.

b) Each device is assessed by at least three qualified technicians, with a final review from our quality assurance team.

Grading Definitions

Pristine: Looks like new. The device has little to no signs of use — if any, they are micro-marks not visible from 12 inches away.

Very Good: Excellent condition with only minimal signs of use. You may see faint surface marks, but no deep scratches or dents. The screen and body are clean with limited signs of wear.

Good: A gently used device showing signs of normal use such as minor scuffs or marks, but no cracks or major damage. Fully functional and great value.

Acceptable: Fair condition with noticeable wear. Expect visible scratches or scuffs on both the screen and casing — but no cracks or missing parts. 100% functional.

Any device that falls outside of these categories will have clear details listed in the product description.

Our Testing Process

All devices go through advanced diagnostics using Tech Market’s proprietary software. This ensures each device is fully functional and data-free — including any hidden cache or residual data.

And if you’re not completely satisfied, we’ve got you covered with a 30-day money-back guarantee. You can choose a full refund or a replacement device — whichever suits you best.

Yes. Tech Market is a UK-registered company with over 15 years of experience in the electronics industry. Every device we sell is professionally checked, securely wiped, and backed by a 1-year warranty. Our team is based locally, and we offer fast UK delivery, easy returns, and responsive customer support. Thousands of customers trust us — and we’re here to earn yours too.

We understand that sometimes a return is necessary — whether it's a change of mind or something unexpected. We've made the process simple and stress-free. Just click the link below to access our return booking form, and we’ll email you the full return instructions.

Start Your Return – Tech Market

We accept a wide range of secure payment options to make your shopping experience easy and flexible:

• Credit & Debit Cards: All major cards including Visa, Mastercard, and American Express (via Shopify or PayPal)
• PayPal: Quick and secure payments, including PayPal Credit
• Klarna: Buy now, pay later or spread the cost over time
• Clearpay: Interest-free instalments to suit your budget
• Amazon Pay: Fast checkout with your Amazon account
• Bank Transfer: Contact us to arrange direct deposit payments

All card payments are securely processed by Shopify and we never store your card details.

We currently offer delivery across the UK using trusted couriers including Royal Mail and UPS. At checkout, you’ll find various delivery options such as Free Standard Delivery, Next Day Delivery, and even Weekend Delivery where available.

Please note: We do not offer international shipping at this time. Our services are strictly limited to UK mainland addresses.

Every product from Tech Market comes with a 12-month warranty as standard. This covers any technical faults or hardware issues that occur through normal use. If you experience a problem, we’ll repair or replace your device, or offer a full refund — depending on your preference and the situation.

We also offer a 30-day money-back guarantee, no questions asked. If you’re not satisfied, simply return the product in its original condition and packaging.

Your satisfaction and peace of mind are our top priorities.

Tech Market for Businesses

Looking to place bulk or B2B orders? Tech Market supports businesses of all sizes — from schools and startups to repair centres and corporate teams. Our dedicated business solutions offer:

• 📦 Bulk discounts and custom quotes
• 🧾 VAT invoices on eligible items
• ⏱️ Fast delivery and priority handling
• 💬 Personalised account support

For business inquiries, reach out to us at sales@techmarket.co.uk. We’ll be happy to help you source high-quality tech at unbeatable value.

Yes, we do. If you're buying multiple devices — whether for a business, school, or reseller — we offer custom quotes and exclusive discounts on bulk orders. Simply contact our team with the details of your request, and we’ll get back to you with a tailored offer.

Email us at sales@techmarket.co.uk or use our contact form to get started.

At Tech Market, we’re proud to offer unbeatable value — and we’re happy to match or beat prices from any reputable UK competitor. Just click the Price Beat / Offer button and our team will get back to you within a few hours.

Please note: We often receive price match requests referencing sellers that are either based outside the UK or don’t actually hold stock. Here's a quick way to spot the difference:

Ask yourself: Do they offer Next Day Delivery?

If not, they might:

• a) Be operating from abroad, meaning longer shipping times
• b) Not hold stock at all — they wait for your order, then try sourcing the item. There's no guarantee you'll get what you expected.

With Tech Market, what you see is what you get — fast, reliable, and UK-based service.

Yes — all smartphones and tablets sold by Tech Market are fully unlocked and SIM free. This means they’re compatible with any UK or international network, giving you complete flexibility to use the carrier of your choice.

No contracts, no restrictions — just great tech, ready to go.

Most of our refurbished and second-hand products are sold under the VAT Margin Scheme. This means no VAT is added or included in the price — what you see is exactly what you pay, whether you're in the UK or abroad.

For brand new or non-refurbished items, VAT is included in the price and clearly itemised at checkout.

UK Customers: There are no additional taxes or import duties. Simply pay the product price + shipping.

International Customers: If VAT is included in the price, it will be removed at checkout. However, you may still be required to pay import duties or local taxes as determined by your country's customs office.

Tech Market® is an independent UK tech retailer — not a marketplace. We sell and service devices directly to our customers from our own store in London — with no third-party sellers, no commissions, and no middlemen.

Everything we offer — from trade-ins and repairs to device sales — is managed by our in-house team. Every item is inspected, owned, and shipped directly by Tech Market. Real tech, real service, real support.

We look forward to assisting you — online or in person.