You may request a return within 30 days of receiving your order.

For eligible online purchases, you also have a statutory right to cancel without giving a reason. You must normally notify us within 14 days of receiving the goods and return them within the applicable statutory return period.

Our additional 30-day returns period is offered in addition to your statutory consumer rights.

You may inspect the product as reasonably necessary to establish its nature, characteristics and functionality.

Please take reasonable care of the product while it is in your possession.

If a returned product has been excessively handled, excessively used, altered, damaged or otherwise reduced in value beyond what is reasonably necessary for inspection, Tech Market may make an appropriate deduction from the refund to reflect the actual reduction in value, where permitted by law.

For returns made under our additional 30-day returns period after the statutory cancellation period has expired, the product should be returned in materially the same condition in which it was supplied, allowing for reasonable inspection.

All electronic devices must be securely and appropriately packaged when returned.

Phones, tablets, laptops, smartwatches and other electronic devices should be protected against impact, crushing and movement during transit.

We strongly recommend using a rigid cardboard box with sufficient protective cushioning such as bubble wrap or another suitable protective material.

Original retail packaging is not required in order to exercise your statutory rights.

A thin polythene mailing bag, mailing envelope or similar soft packaging used on its own may not provide adequate protection for an electronic device.

If a returned product suffers new physical damage as a result of inadequate return packaging, Tech Market may, where permitted by law, make an appropriate deduction from the refund to reflect the resulting reduction in value.

This does not affect your statutory rights where the product was already faulty, damaged or not as described when supplied.

Every returned product is inspected when received by Tech Market.

Where applicable, we may compare the returned device against our order records, advertised cosmetic grading, testing records, IMEI number, serial number, internal stock identification and any available photographs or inspection records.

The product returned must be the same product originally supplied by Tech Market.

If identifying information does not correspond with our records, we may investigate the return before processing any refund, replacement or other remedy.

Tech Market may photograph and document returned products, their condition and their return packaging for inspection, quality control, fraud prevention and dispute-resolution purposes.

If you believe your product was faulty, damaged when supplied, incorrect or not as described, please contact us as soon as possible at returns@techmarket.co.uk.

Depending on the circumstances and applicable UK consumer law, you may be entitled to a refund, repair, replacement, price reduction or another appropriate remedy.

Where required by law, Tech Market will cover the reasonable cost of returning faulty or non-conforming goods.

Many products sold by Tech Market are refurbished or pre-owned and are advertised according to their cosmetic condition, including Pristine, Very Good, Good and Acceptable.

Reasonable cosmetic wear consistent with the condition or grade advertised at the time of purchase is not, by itself, considered a fault.

This does not affect your statutory rights if the product is faulty, materially different from its description or otherwise does not meet applicable legal requirements.

Where you exercise your statutory right to cancel an eligible online order, we will refund the amount paid for the goods together with the cost of our standard outbound delivery service where required by law.

If you selected a delivery service that was more expensive than our standard delivery option, any additional amount above the standard delivery cost may not be refundable.

Where permitted by law, we may make an appropriate deduction if the value of the returned product has been reduced through excessive handling, use or new damage.

Any deduction will reflect the circumstances of the return and the actual reduction in value.

We aim to inspect returned products within 3 working days of receiving them.

Where a refund is due, it will be processed without undue delay and within the applicable statutory time limits.

Where permitted by law, we may withhold a refund until we have received the returned goods or you provide acceptable evidence that they have been sent back.

Refunds will normally be made to the original payment method.

For change-of-mind returns, you will normally be responsible for the direct cost of returning the goods where this was made clear before purchase, unless Tech Market has agreed to provide a prepaid return service or applicable law requires otherwise.

If we provide a prepaid return label, please use the label and follow the return and packaging instructions supplied.

Please retain your proof of posting and tracking information until your return has been received and fully processed.

If goods are being returned because they were faulty, damaged when supplied, incorrect or not as described, your statutory rights regarding return costs will apply.

Where an exchange or replacement has been agreed, we will normally need to receive and inspect the original product before the replacement is dispatched.

This does not affect any statutory remedy to which you may be entitled.

Please back up any photographs, contacts, files and other personal data that you wish to keep before returning your device.

Remove any SIM cards and external memory cards before returning the device.

Apple devices: Disable Find My and remove the device from your Apple Account where reasonably possible.

Samsung and Android devices: Remove your Google Account, Samsung Account and any applicable Factory Reset Protection or account locks where reasonably possible.

Account locks may prevent us from properly inspecting, testing, repairing or replacing the returned device and may delay processing. This does not affect your statutory consumer rights.

Eligible Tech Market products include our standard 1-year warranty unless otherwise stated.

Our warranty is provided in addition to your statutory consumer rights.

Accidental damage, impact damage, cracked or smashed screens caused after delivery, liquid damage, unauthorised modification and other customer-caused physical damage are not covered by our standard warranty unless expressly stated otherwise.

View our Warranty Policy →