Refund policy
Return and Refund Policy
At Tech Market, we want you to shop with confidence. We offer a 30-day returns period on eligible products, in addition to your statutory consumer rights.
Nothing in this policy affects your statutory rights under UK consumer law.
30-Day Returns
You may request a return within 30 days of receiving your order.
For eligible online purchases, you also have a statutory right to cancel your order without giving a reason. You must normally notify us within 14 days of receiving the goods and return them within the applicable statutory return period.
Change-of-Mind Returns
You may inspect the product as reasonably necessary to establish its nature, characteristics and functionality.
Please take reasonable care of the product while it is in your possession.
If a returned product has been damaged, excessively used, altered or otherwise reduced in value beyond what is reasonably necessary for inspection, Tech Market may make an appropriate deduction from the refund to reflect the reduction in value, where permitted by law.
For returns made under our additional 30-day returns period after the statutory cancellation period has expired, the product should be returned in materially the same condition in which it was supplied, allowing for reasonable inspection.
Return Packaging
All electronic devices must be securely and appropriately packaged when returned.
Phones, tablets, laptops, smartwatches and other electronic devices should be protected against impact, crushing and movement during transit.
We strongly recommend using a rigid cardboard box with sufficient protective cushioning such as bubble wrap or another suitable protective material.
Original retail packaging is not required to exercise your statutory rights.
A thin polythene mailing bag, mailing envelope or similar soft packaging used on its own may not provide adequate protection for an electronic device.
If a returned product suffers new physical damage as a result of inadequate return packaging, Tech Market may, where permitted by law, make an appropriate deduction from the refund to reflect the resulting reduction in value.
This may include newly cracked or smashed screens, impact damage, bent frames, damaged housings or other physical damage that was not present when the product was originally supplied.
Inspection of Returns
All returned products are inspected when received by Tech Market.
Where applicable, we may check the returned device against our order records, cosmetic grading, testing records, IMEI number, serial number, stock identification and available photographs or inspection records.
The product returned must be the same product originally supplied by Tech Market.
Tech Market may photograph and document returned products, their condition and their packaging for inspection, quality control, fraud prevention and dispute-resolution purposes.
Faulty, Damaged or Incorrect Goods
If you believe your product was faulty, damaged when supplied, incorrect or not as described, please contact us as soon as possible at returns@techmarket.co.uk.
Depending on the circumstances and applicable UK consumer law, you may be entitled to a refund, repair, replacement, price reduction or another appropriate remedy.
Where required by law, Tech Market will cover the reasonable cost of returning faulty or non-conforming goods.
Refurbished & Pre-Owned Products
Many products sold by Tech Market are refurbished or pre-owned and are sold according to an advertised cosmetic condition such as Pristine, Very Good, Good or Acceptable.
Reasonable cosmetic wear that is consistent with the advertised condition or grade is not, by itself, considered a fault.
This does not affect your statutory rights if the product is faulty, materially different from its description or otherwise does not meet applicable legal requirements.
Refund Amounts
Where you exercise your statutory right to cancel an eligible online order, we will refund the amount paid for the goods together with the cost of our standard outbound delivery service where required by law.
If you selected a more expensive delivery service, any additional amount paid above the cost of our standard delivery service may not be refundable.
Where permitted by law, we may make a deduction from a refund if the value of the returned product has been reduced through excessive handling, use or new damage.
Any deduction will reflect the circumstances of the return and the actual reduction in value.
Return Postage
For change-of-mind returns, you will normally be responsible for the direct cost of returning the goods where this was made clear before purchase, unless Tech Market has agreed to provide a prepaid return service or applicable law requires otherwise.
If we provide a prepaid return label, please follow the return and packaging instructions supplied.
If goods are being returned because they were faulty, damaged when supplied, incorrect or not as described, your statutory rights regarding return costs will apply.
Refund Processing
We aim to inspect returned products within 3 working days of receiving them.
Where a refund is due, it will be processed without undue delay and within the applicable statutory time limits.
Where permitted by law, we may withhold a refund until we have received the returned goods or you provide acceptable evidence that they have been sent back.
Refunds will normally be made to the original payment method.
Exchanges & Replacements
Where an exchange or replacement has been agreed, we will normally need to receive and inspect the original product before a replacement is dispatched.
This does not affect any statutory remedy to which you may be entitled.
IMEI & Serial Number Checks
Tech Market records identifying information for devices where applicable, including IMEI numbers and serial numbers.
These details may be checked when a product is returned to confirm that the returned device is the same device originally supplied.
If the identifying information does not match our records, we may investigate the return before processing a refund, replacement or other remedy.
Preparing Your Device for Return
Please back up any photographs, contacts, files and other personal data that you wish to keep before returning your device.
Please remove personal information and account locks where reasonably possible.
For Apple devices, please disable Find My and remove the device from your Apple Account.
For Android and Samsung devices, please remove your Google Account, Samsung Account and any applicable Factory Reset Protection or account locks.
Account locks may prevent us from properly inspecting, testing, repairing or replacing a returned device and may delay processing.
This does not affect your statutory consumer rights.
1-Year Warranty
Eligible Tech Market products include our standard 1-year warranty unless otherwise stated.
The warranty is provided in addition to your statutory consumer rights.
Accidental damage, impact damage, cracked or smashed screens caused after delivery, liquid damage, unauthorised modification and other customer-caused physical damage are not covered by our standard warranty unless expressly stated otherwise.
How to Arrange a Return
Please contact us before returning your product:
Email: returns@techmarket.co.uk
Telephone: 020 3350 3555
Please provide your order number, the product being returned and the reason for the return.
Return Address
Tech Market Returns
171 Cranbrook Road
Ilford
Essex
IG1 4TA
United Kingdom
Please include your order number or return reference with the parcel so that we can identify your return promptly.
Nothing in this Return and Refund Policy excludes, restricts or replaces any rights or remedies available to consumers under applicable UK consumer law.