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Fonestore FAQs Answered – Things to Know About Buying Pre Owned Tech

If you’ve ever considered buying a Pre Owned iPhone or a Pre Owned iPad, but decided against it, this blog is for you. If you’ve ever thought about saving hundreds of pounds by choosing to purchase your smartphone or tablet from a pre-owned retailer, but were put off by something you’ve heard about them, we’re here to demystify things.

Today we look at some of the questions we get asked the most about the pre owned gadgets that we sell, so that you get to see that it’s not dodgy or shady. You’ll see that it’s just good value and a wise move for anyone who wants the best tech, but doesn’t want to pay top whack for it.

So, if you’re ready, let’s dive in!

Q&A FoneStore

“What happens if my pre owned iPhone arrives faulty?”

We make every effort to ensure that this doesn’t happen, but in the unlikely event that your pre owned smartphone arrives faulty, you’ve got 14 days to let us know. If necessary, we’ll get a replacement sorted as quickly as we can.

“Who pays for postage if I have to return my pre owned tablet or phone?”

Should you have a need to send back your pre owned iPhone or tablet, we will cover postage from the address it was delivered to. This applies if it was faulty or you exercise your right to return your device within the first two weeks.

“What happens if my pre owned iPhone develops a warranty fault?”

All Fonestore pre owned tech comes with a 12 month warranty, so the good news is that you’re fully covered during the first year. If this happens, just fill out our online returns form and we’ll get it sorted.

“Am I able to pay for my pre owned phone using PayPal?”

Sure you can. In fact, subject to status, you can even purchase your pre owned tech with PayPal credit that allows you to spread the cost.

“Is it safe to use my credit card details on Fone Store’s website?”

You’re 100% safe to enter your card details onto our site, as we offer fully secure payment encryption via our highly secure SSL certificate. It’s the least our customers should expect.

“How do I know what kind of condition my pre owned device will be in?”

At Fonestore, we use a comprehensive 100-point checking system and then use a grading system that ranges from average to pristine. You get to see this before you buy, so you can be sure of what you’re getting before you’ve spent a single penny.

Try Out Our Pre Owned Tech & See For Yourself

As they say, “the proof of the pudding is in the eating” and the only way to see if we mean what we say is to use us and see for yourself. These have just been a selection of the common questions we get asked, but we think we’ve shown you that everything we do is transparent and completely geared to getting you the best low-priced tech around.

If you’d like to know more about us as a company, you can visit us online at, where you will also discover the wide range of pre owned iPads, iPods and Apple Watches that we sell. Alternatively, if you have any questions of your own, you can put them to our team by calling us on 020 7097 1604 and they’ll be delighted to give you the info you need.

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