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COVID-19 – Changes to Royal Mail parcel deliveries

To ensure that Fone Store and Royal Mail can continue to maintain our usual delivery service expectations by providing the best service possible, Royal Mail have made some changes to their operational policies and practices for parcels that cannot be posted through a letter box following public health advice as a result of the coronavirus outbreak.

These changes will affect all orders sent on a Royal Mail 24, 48 and Special Delivery services.

Royal Mail’s postal workers are now practicing social distancing measures with immediate effect, therefore customers will no longer be required to sign for parcels. Instead of physically handing over parcels, postal workers will place parcels on customers’ doorsteps to retrieve at a safe distance and then successfully record the delivery attempt from their personal PDA scanners.

We will continue to work closely with Royal Mail and our other delivery partners to ensure the safety, health and well-being of our employees, members of the public and the communities within which we operate.

Further information on our delivery timescales can be found here.

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